Contact Us

This page explains how to get in touch with the editorial team at Online Casinos, what we can realistically help with, and — just as important — where to take issues we have no power to fix. If your message is about a stuck payout, a locked account or a bonus that did not credit, read the routing section below first. Contacting the operator and its regulator will almost always resolve that faster than contacting a review site.

Reach the editorial team

We are a research and comparison publisher covering US online casinos: bonus terms, wagering requirements, payment methods, withdrawal timings, licensing and state availability. Email is the only channel we operate, and it reaches the same team that writes and fact-checks the pages you are reading. Use the contact address published on arianacars.com and put the topic in the subject line — for example "Correction: withdrawal limits" or "Media request".

Helpful messages usually include the page URL, the date you read it, the operator involved, and any screenshot or terms text that supports your point. Please do not send account numbers, card details, Social Security numbers or copies of ID documents. We have no way to act on them and no reason to hold them.

What we answer

• Factual corrections — a bonus percentage, wagering multiple, minimum deposit or payout window that no longer matches the operator's published terms.
• Questions about our research — why an operator is rated where it is, what we checked, what we could not verify.
• Coverage suggestions — a topic we have not explained clearly, or a term you think we gloss over.
• Media, licensing and partnership enquiries — including commercial contact, which is handled separately from editorial scoring.
• Accessibility problems — anything on the site that is unreadable, unusable on mobile or broken with a screen reader.

What we cannot do

• Open, close, verify or unlock a casino account.
• Release a withdrawal, reverse a deposit or overturn a confiscated bonus.
• Act as an intermediary in a dispute, or contact an operator on your behalf as an advocate.
• Give legal, tax or financial advice, including on whether a specific product is lawful where you live.
• Provide gambling tips, systems or predictions. Outcomes are random and no strategy changes that.

Where to take a payment, bonus or account problem

Most reader complaints follow the same shape, and there is a sequence that works. Skipping steps generally slows things down, because regulators and dispute bodies expect to see the operator given a chance to respond first.

1. Contact the casino's own support — live chat or email. Ask for a ticket or reference number and a written reason for the decision.
2. Escalate internally — request that the complaint go to a supervisor or the operator's formal complaints procedure. Licensed operators are required to have one and to publish its timescales.
3. Take it to the regulator or dispute service — in the US that is the state gaming or gambling regulator for the state that licensed the site. Their published complaints route is the one that carries weight.
4. Involve your bank or card issuer only where there has been an unauthorized transaction. Chargebacks on gambling deposits you did authorize will normally get the account closed and funds frozen.

Keep a written record throughout: dates, amounts in USD, transaction IDs, the exact bonus terms as they appeared when you accepted them, and every support reply. Disputes about wagering requirements, maximum bonus bets and bonus cashout limits are usually decided on the terms text, so having your own copy matters.

Verification delays are the most common cause of a slow payout

If a withdrawal is sitting in "pending" or "review", the usual reason is KYC. Licensed operators must confirm identity, address and payment ownership before paying out, and larger or unusual amounts can also trigger source-of-funds checks. That is a legal obligation, not an obstacle invented to stall you. Completing verification before your first withdrawal — rather than at the moment you request one — removes the single biggest delay most readers run into. If documents have been accepted and the payout is still outside the operator's published timeframe, that is the point at which the complaints route above applies.

Operators we cover, and what to check before you write to us

Commercial disclosure: Online Casinos earns commission when a reader opens an account through some of the links on this site. That funding pays for the research and never buys a position, a rating or a favorable line. Ratings are editorial, set by our team, and are not customer review scores. Where a page recommends a paid placement, the same rules and the same drawbacks apply as anywhere else.

Before emailing about an offer, compare what you were shown against the operator's current terms page. Promotions change without notice, and a mismatch is more often a recently updated promotion than an error on either side. These are the three operators readers ask about most, with the conditions that generate the most questions.

Raging Bull

Our highest-rated listing at 10.0, and the one that draws the most contact simply because its headline is the loudest: 410% up to $10,000 plus 50 free spins. That is a match percentage, not cash handed over — you have to deposit to trigger it, and the $10,000 ceiling assumes a deposit far larger than most readers make. The practical question is the wagering requirement and the maximum cashout attached, both of which are set in the promotion's own terms and both of which decide whether the headline is reachable at all. Limitation: very large percentage matches almost always come with heavier playthrough and game restrictions than smaller offers, so the top of our list is not automatically the best fit for someone who wants to withdraw quickly.

Magician Bet

Rated 9.9, and the listing we point withdrawal-focused readers toward most often. Its 101% No Wagering offer is structured so that winnings from the bonus are not locked behind a playthrough multiple — which is the single biggest reason bonus balances never convert into a payout. Limitation: no-wagering offers are typically smaller in headline value and often carry tighter maximum bet or maximum win caps instead, so read the cap before assuming there are no strings. Minimum deposit and eligible payment methods still apply.

Slots of Vegas

Rated 9.7, listed for a welcome package of 375% plus 50 free spins on Cash Chaser. Free spins tied to a named slot are the clearest kind of spin offer to assess, because you can look up that game's RTP and volatility rather than guessing. Spin winnings normally arrive as bonus funds with their own wagering and expiry, which is the detail most readers miss. Limitation: a game-specific spin offer is worth less if you do not enjoy that title, and slot-heavy bonus terms often exclude or heavily discount table games and live dealer play from contributing to wagering.

The rest of the list at a glance

Casino	Headline offer	Editorial rating
Uptown Aces	600% for new players	9.5
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.3
Zumba Cards	250% deposit bonus up to 250 SC	9.3
BetUS	200% up to $4,000 for new players	9.2
Amazon Jackpots	4 posters, 40 free SC and a bonus wheel for $20	9.0
Slots and Casino	500% up to $2,500 across three deposits	8.8
Bets.FM	225% up to 1 BTC plus 225 free spins	8.7

Every figure above is the operator's own advertised headline. Each is conditional on a qualifying deposit, on the wagering requirement and expiry date set in that promotion's terms, and on the payment method you use — some methods are excluded from bonus eligibility at most sites. Note that two listings quote SC rather than dollars and one quotes bitcoin; those are different currency models with different rules for converting a balance into money you can take out.

Money questions we can and cannot answer

We can explain how the mechanics work in general. We cannot tell you what a specific account will be paid or when.

• Cost of entry — minimum deposits commonly sit in the $10 to $25 range at US-facing sites, but a bonus often has its own higher qualifying minimum. Depositing below it forfeits the offer, and support usually cannot add it retroactively.
• Paying in — debit cards are the most widely accepted method, credit card acceptance varies by issuer and state, and ACH bank transfer, online banking and prepaid options are common. E-wallet and PayPal availability differs by operator and by state, so check the cashier before you plan around it.
• Getting paid — ACH and bank transfer are the standard payout routes, typically slower than the deposit that funded them. Many operators pay back to the method you deposited with where they can. Advertised payout windows are advertising, not a tested result, and the clock generally starts after verification, not when you click withdraw.
• Limits and fees — expect a minimum withdrawal amount, a per-transaction and weekly or monthly maximum, and in some cases a fee on certain methods or on extra withdrawals within a period. Weekly caps are what turn a large jackpot into a series of installments.

What these sites actually offer

If your question is about content rather than cash, the catalogs at the operators above break down into a few recognizable categories. Slots make up the bulk of most libraries, with return to player and volatility varying title by title — high volatility means rarer, larger wins, which interacts badly with short bonus expiry dates. Progressive jackpots pool across players and are the games most likely to hit a withdrawal cap. Table games cover blackjack, roulette and baccarat in digital form, run by random number generators. Live dealer rooms stream a human dealer in real time, usually with higher minimum stakes and, very often, reduced or zero contribution toward wagering requirements. Mobile play is generally browser-based, with native casino apps available at some operators and not others. Which software providers supply a given lobby is worth checking, since it determines how consistent the RTP and testing standards are.

Several of these brands run product lines beyond the casino floor. BetUS, for instance, is known for sports betting alongside its casino, and sportsbook promotions carry entirely separate terms — casino bonus funds usually cannot be wagered on sports, and sports bonuses rarely clear on slots. Card Crush, Zumba Cards and Amazon Jackpots use a coin or sweepstakes-style model rather than straight cash play, which changes how a balance is redeemed. Bets.FM prices its welcome offer in bitcoin. Poker rooms, bingo and virtual sports appear at some operators as well. If you contact us about a promotion, tell us which product it belongs to — it is a frequent source of crossed wires.

Who can play, and what that means for your message

You must be 21 or older to use this site, and eligibility for real-money play depends on where you are. There is no single national online casino license in the US. Federal law sets the outer boundaries, and individual states decide whether to authorize online casino gaming, who may be licensed and under what conditions. Legal availability therefore varies state by state, and an operator accepting registrations from your state is not the same thing as being authorized by your state's regulator to serve you. That distinction matters more than almost anything else on this page: check the license claimed in the site's footer against the issuing regulator's own public register before you deposit.

We do not confirm the legal status of any operator for any individual reader, and we will not tell you whether playing from a particular address is lawful. Where a state regulator licenses the site, that regulator is also the body that handles complaints and enforces player protection requirements such as verification, advertising standards and self-exclusion. Our terms of use set out the limits of what this site publishes, and the background on our editorial approach explains who researches it.

If the message is about your gambling rather than a casino

We are not a support service and we cannot provide counseling. If contacting us is really about losing control of spending, the tools that work are available immediately and do not require anyone's permission: deposit and loss limits in your account settings, session reminders, cooling-off periods, operator self-exclusion, and blocking software installed on your own devices. Statewide self-exclusion programs exist in regulated states and cover every licensed operator in that state at once. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem. Our responsible gambling guidance lists the practical steps and the national helpline routes, and the National Council on Problem Gambling operates a confidential 24/7 helpline in the US.

How we handle what you send

Every correction we receive is checked against the operator's published terms before anything changes. If your point is confirmed, we update the page and adjust the fact-check date; if the terms have since changed, we say so rather than pretending the page was always right. If we cannot verify a claim either way, we leave it out — we would rather be silent than specific and wrong. All of our findings are based on research and review of published information, not on wagering our own money.

We read everything. We do not reply to everything, and we do not promise a response time, because a two-person editorial inbox that promises 24 hours is making a promise it cannot keep. Commercial and media enquiries are routed separately from editorial, and a commercial conversation has no bearing on how a brand is rated. If your question is urgent and involves money sitting in an account, the operator and its regulator are the right first call — not us.

Last reviewed Sep 25, 2026 by Claire Bennett.